
If I have a product that doesn’t taste or work the way it’s supposed to, I call or write the company. I’ll be damned if I pay good money for something that turns out to be crap. Like, this one time I tried one of Odwalla’s Superfood smoothies. It was basically all types of greens blended together. And it tasted horrible. I didn’t have a problem with their other flavors like I did this one. So, I emailed them off their website and within a few weeks got coupons for their product. Another time, my writing professor contacted a publishing company when she saw the binding of our “used” books falling apart. Not only did she get a response, but they also sent a replacement for the whole class. Most companies will try to resolve the issue to the best of their ability. If the problem is bigger or more expensive and customer service isn’t helping, contact one of the higher ups of the company. They may not read the letter, but their administrative assistants will. Then you’ll be heard. No company, especially in these times, wants to lose your business.
All in all, don't accept subpar products or services. Voice your concern and get your $$$ back or at least your voice heard.
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